Make the area safe
Keep people away from slippery floors, damaged ceilings and water near electrical equipment. If water has affected electrical installations, do not touch exposed equipment or assume the area is safe simply because lights or appliances still work.
Limit the water if it is safe
Use a known, serviceable isolation valve if you are confident what it controls and it can be operated safely. Do not force corroded valves or dismantle fittings under pressure. If isolation is uncertain, tell the responding plumber exactly what has and has not been attempted.
Send concise evidence
Provide the address, access instructions, affected area, whether water is still flowing, whether isolation was successful and photographs or video where useful. This information helps the team prioritise equipment and likely parts before arrival.
Related information
Emergency Plumbing
Urgent leaks, burst pipes and uncontrolled water can cause expensive secondary damage. The first priority is to make the situation safe and stop the water where possible.
Kitchen Plumbing
Kitchen plumbing combines supply pipework, wastes, appliances and cabinetry. Small leaks can remain hidden, so access and moisture damage around cupboards and floors should be considered.
Plumbing Checklist Before Leaving a Property Vacant
A small leak can cause far more damage when nobody is present to notice it, so vacancy changes the risk profile.
Shower & Bath Plumbing
Shower and bath leaks can come from supply fittings, wastes, traps, seals, waterproofing or surrounding finishes. Diagnosis should distinguish plumbing leakage from building-envelope or waterproofing failures.