Plumbing guide

Blocked toilet: first steps

Repeated flushing can turn a simple blockage into an overflow. The first objective is to stop adding water and establish whether the problem is limited to one toilet.

Stop repeated flushing

If the bowl level is rising, do not keep flushing. Close the toilet isolation valve if necessary and keep the fixture out of use until the water level has stabilised.

Check the pattern

Find out whether nearby basins, showers or other toilets are also slow or backing up. Multiple affected fixtures can indicate a downstream drainage problem rather than a blockage inside one toilet.

Report what went down

If an object, excess paper or other material may have entered the toilet, say so. That information can change the clearing method and reduce unnecessary work.

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